We handmake every item in small batches and package orders as we receive them so that what you order arrives at your door as fresh as can be. As a result, we generally ship 3-5 business days after your order is received. Please note that our ORDER FULFILMENT TIME is in addition to any SHIPPING DELIVERY TIME. We appreciate your patience while we hand prepare your order (no big machines here!) ... it will be worth the wait! 😋
Why UPS & USPS: We ship via the United States Postal Service (USPS) and UPS because we have found these to be the most cost-effective and reliable ways to get your order to you. Having said that, USPS and UPS do experience shipping delays, misdirects, and lost shipments from time to time, especially during busy and/or unusual shipping seasons.
Please know that we have no control over USPS or UPS delivery and no communication with the agency about any of our order packages once we deliver them to our local post office or UPS drop-off site for shipping. One thing we do is to make sure that each package is scanned into the system when we deliver them to minimize the chance of a shipment going missing.
Tracking Your Package: You will receive tracking information with the Shipping Notification that you are automatically sent when we process your shipping label. Tracking and delivery updates are generated by the shipping system and workers during the shipping and delivery process. We have no input or control over tracking updates or status provided. We are not responsible for USPS or UPS delays or mishaps you may experience and, though we HATE the idea of shipments getting lost, we are not responsible on the rare occasion when that occurs.
Please contact your UPS or your local postal carrier or post office should any complications arise. They can be very helpful.
Shipping Label Details: Shippo generates a shipping label for an individual order using the shipping information that is provided by a customer with their order. Please make sure that the shipping address on your order is correct before submitting your order, and that it includes any apartment/floor number or specific information that your local post carrier needs to get your package to you.
WE STRONGLY RECOMMEND that you check your Order Confirmation that is automatically sent to you after you submit your order to make sure that all is good re: the shipping information we receive. Please email us immediately if there is something that needs to be corrected and we'll be happy do so.
First Class vs. Priority Mail: USPS Priority Mail gets your order to you in the fastest, most reliable way possible. Under normal circumstances, delivery is usually made in 1-4 business days.
Hot Seasons, Heat & Humidity:Please consider having your order delivered somewhere where it won't sit out in the sun or in humidity, or hold off ordering if your local weather is not suitable for a perishable food delivery.
It may be helpful to know that heat-impacted product can be confused for old product. Because we package fresh to order, old product won't be an issue!
Collection of your Personal Information
In order to better provide you with products and services offered, Orange Butter Bakery, LLC may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Orange Butter Bakery, LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Orange Butter Bakery, LLC collects and uses your personal information to operate and deliver the services you have requested.
Orange Butter Bakery, LLC may also use your personally identifiable information to inform you of other products or services available from Orange Butter Bakery, LLC and its affiliates.
Sharing Information with Third Parties
Orange Butter Bakery, LLC does not sell, rent or lease its customer lists to third parties.
Orange Butter Bakery, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Orange Butter Bakery, LLC, and they are required to maintain the confidentiality of your information.
Orange Butter Bakery, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Orange Butter Bakery, LLC or the site; (b) protect and defend the rights or property of Orange Butter Bakery, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Orange Butter Bakery, LLC, or the public.
Tracking User Behavior
Orange Butter Bakery, LLC may keep track of the websites and pages our users visit within Orange Butter Bakery, LLC, in order to determine what Orange Butter Bakery, LLC services are the most popular. This data is used to deliver customized content and advertising within Orange Butter Bakery, LLC to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Orange Butter Bakery, LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Orange Butter Bakery, LLC website.
The Orange Butter Bakery, LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Orange Butter Bakery, LLC pages, or register with Orange Butter Bakery, LLC site or services, a cookie helps Orange Butter Bakery, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Orange Butter Bakery, LLC website, the information you previously provided can be retrieved, so you can easily use the Orange Butter Bakery, LLC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Orange Butter Bakery, LLC services or websites you visit.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Orange Butter Bakery, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Orange Butter Bakery, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Orange Butter Bakery, LLC, you may opt out of such communications by clicking on the UNSUBSCRIBE button..
Changes to this Statement
Orange Butter Bakery, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Orange Butter Bakery, LLC has not adhered to this Statement, please contact Orange Butter Bakery, LLC at:
Orange Butter Bakery, LLC
9242 Airdrome Street
Los Angeles, California 90035
Effective as of October 30, 2021